Produced by WNYC.
When it comes to new hires, emotional intelligence is can be more important than experience.
When looking to hire new employees, people who can manage their emotions and read those of others might be better picks than people with impressive résumés.
"If I were faced with those two candidates, hands down I’d pick the one with emotional intelligence," said Annie McKee, a senior fellow at the University of Pennsylvania Graduate School of Education who wrote about emotional intelligence for the Harvard Business Review.
The reason, McKee explained, is that teaching people self-awareness, self management and empathy (qualities emotionally intelligent people have) is much harder than teaching business and organisational skills.
McKee shared some advice with Money Talking host Charlie Herman about how to hire emotionally intelligent people:
Extra tip: If you need to approach employees about their lack of EI, make sure to watch their behaviours carefully for a while so you have specific information to share. This kind of feedback can hurt, so it takes care and practice.