Peculiar customer service moments that were powered by Twitter

The customer is always right, and today's businesses have no place to hide if they fail to meet expectations, with social media rants often forcing companies into action – this was recently demonstrated by one Virgin Trains passenger who became rather unfortunate while inside a toilet.

We've taken a look at some of the prominent ways that consumers have turned to Twitter to voice rather peculiar concerns, and the excellent responses they've received.

Virgin Trains
Ending the year like a social media god, Virgin Trains didn't fail one of its loyal disciples and answered their digital prayer in an instant. 16-year-old Adam Greenwood was doing “a reasonably large poo” in the toilet while on a Euston to Glasgow route last month, though disaster struck and he realised the cubicle was without loo roll. Not wanting to shy away and panic, Greenwood took to Twitter to make @VirginTrains aware of the lack of supplies, which the account responded to within two minutes.

It resulted in a suited steward visiting carriage J, as promised, to make a fresh delivery of tissue just moments after. With the story going viral, another Twitter user asked Virgin if they could deliver pizza, which resulted in @Dominos_UK suggesting a toilet paper and pizza venture.